Loan Processor/Admin Officer

The Loan Processor will be responsible for managing the mortgage application process from submission to settlement, ensuring that all required documentation is accurate, complete, and in compliance with Australian lending regulations. The ideal candidate will have a keen eye for detail, strong organisational skills, and a passion for providing excellent customer service.

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Details of the Role

  • Macquarie Park, Sydney (WFH Tuesday and Friday)
  • Full-time
  • Loan Processor/Admin Officer
  • $60k annual salary + super

Refyne is a young, dynamic & fast-growing mortgage broking company, specialising in mortgages for individual investors looking to also buy within their SMSF, with a very strong focus on customer service. Our company is growing fast, and we are looking for an energetic, ambitious and detail-focused loan processor that has the ambition to build his/her career in the mortgage broking space. Duties of the role:

  • Application Management: Review and process mortgage applications, ensuring all necessary documentation is collected and accurately completed.
    • Must have experience using Broker Engine, FLEX and AOL application systems.
  • Documentation Verification: Verify financial information, credit reports, employment details, and other relevant data to ensure accuracy and compliance with lender policies.
  • Communication: Liaise with clients, mortgage brokers, lenders, and other stakeholders to facilitate the smooth processing of loan applications.
  • Compliance & Regulation: Stay up-to-date with Australian mortgage industry regulations and ensure all applications comply with current laws and guidelines.
  • Issue Resolution: Identify and resolve any issues or discrepancies in documentation, working closely with clients and lenders to address concerns.
  • Record Keeping: Maintain organised and accurate records of all loan applications and client interactions.
  • Settlement Coordination: Coordinate the loan settlement process, ensuring all conditions are met and final documentation is prepared.

Qualifications:

  • 2 to 3 years of experience in mortgage broking as a loan processor or equivalent;
  • Minimum Qualification Certificate IV in Finance and Mortgage Broking;
  • Experience using Quickli, Broker Engine, Flex, Apply Online and Australian bank platforms;
  • Excellent attention to detail, strong analytical and problem solving skills, and the ability to manage multiple tasks simultaneously;
  • Exceptional written and verbal communication skills, with the ability to interact professionally with clients and stakeholders;
  • Proficient in mortgage processing software and Microsoft Office Suite.


If this sounds like you, then please forward your CV and cover letter through to hello@refyneloans.com.au